Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Meridian Care Solutions LLC dba Injury Network Chicago ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This website is operated by Meridian Care Solutions LLC dba Injury Network Chicago in the State of Illinois. We are an injury case management and scheduling service. We are not a medical provider and not a law firm. Please do not send medical records through this website.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, preferred language, and general location
• The date and type of your accident and a short description of your request
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
• If a law firm sends a referral: the firm's office details and its client's contact information

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Responding to your request and scheduling care with independently licensed providers
• Communicating with you about your inquiries, appointments, and, if you separately consent, promotions
• Keeping your appointments and file organized for you and, where applicable, your law firm
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Meeting our legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, confirmations, customer support, and important updates about your request. If you separately opt in to marketing messages, you agree to receive marketing and promotional messages, including special offers, discounts, and new service updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• Agreeing to receive texts is not a condition of being scheduled or of any service
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at intake@injurynetworkchicago.com or (312) 451-0101
• Customer support is available during regular business hours; a coordinator is on call 24/7

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We share information only as needed to do what you asked:

Care and Case Coordination:

• With the independently licensed providers you are scheduled with
• With your law firm, if a firm referred you or you ask us to
• With an independent attorney, only if you ask us to put you in touch with one

Service Providers:

• Third-party vendors who run our phone, form, scheduling, customer relationship management, and website systems on our behalf
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

We do not share your information with insurance companies unless you ask us to or the law requires it.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Run the site and remember your cookie choice
• Analyze site traffic and user behavior (only after you select Accept on the cookie banner)
• Improve website functionality and user experience
• Measure the effectiveness of our services

On your first visit, a banner asks you to accept or decline cookies. If you decline, we only use what is needed for the site to work and to remember your choice. You can change your choice at any time using the cookie settings link in the footer, through your browser settings, or by clearing this site's data in your browser.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 11. We will respond within a reasonable time, subject to any records we are required to keep by law.

8. Children

This site is not directed to children under 18, and we do not knowingly collect information from them through this site. A parent or guardian can contact us on a minor's behalf.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Meridian Care Solutions LLC dba Injury Network Chicago.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Meridian Care Solutions LLC dba Injury Network Chicago 10 S Riverside Plaza, Suite 875, Chicago, IL 60606 Phone: (312) 451-0101 Email: intake@injurynetworkchicago.com Website: https://injurynetworkchicago.com

By using our website and services, you consent to this Privacy Policy.